Refund policy
At Essech, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We accept returns under the following conditions:
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Return request must be made within 7 days of receiving the order
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Item must be unused, unwashed, and in original condition
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Original tags, packaging, and invoice must be included
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Items on sale or clearance are non-returnable unless damaged or defective
Non-Returnable Items
The following items cannot be returned or refunded:
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Used or washed clothing
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Items without original tags
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Innerwear or customized products (if applicable)
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Products damaged due to misuse
Damaged or Wrong Items
If you receive a damaged, defective, or wrong item:
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Contact us within 48 hours of delivery
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Provide order number and clear photos of the issue
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We will arrange a replacement or refund after verification
Return Process
To initiate a return:
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Email us at support@essech.com
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Share your order number and reason for return
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Our support team will guide you through the return process
Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refund Policy
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Once we receive and inspect the returned item, we will notify you of approval or rejection
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Approved refunds will be processed within 7–10 business days
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Refunds will be issued via the original payment method or bank transfer (as applicable)
Exchange Policy
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Exchanges are allowed subject to stock availability
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Exchange requests must be made within 7 days of delivery
Order Cancellation
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Orders can only be cancelled before dispatch
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Once shipped, orders cannot be cancelled
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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If the issue persists, contact us at support@essech.com
Policy Updates
Essech reserves the right to update or modify this policy at any time without prior notice.